Heritage Group (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet billing software and related services (collectively, the “Services”).
By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.
We may collect the following types of information:
a) Personal Information such as; Full name, Email address, Phone number, Business name and address & Payment and billing details
b) Usage Data such as; Login history and IP address, Device type and browser information & Service usage patterns and preferences
c) Customer Data (for your end-users) such as; Subscriber names and contact information, Payment and usage history & Network connection details
We use the collected information to:
Provide, operate, and improve our Services
We process your personal data based on:
Your consent;
The need to perform a contract with you, Compliance with legal obligations & Our legitimate business interests
We do not sell your personal information. We may share your data with:
Service providers and partners who help us deliver the Services
Legal authorities when required by law in Kenya or Tanzania
Payment processors (e.g., M-PESA, Tigo Pesa, Airtel Money, Halopesa, MTN Mobile Money) for transaction handling
We keep your information only as long as necessary to provide the Services or as required by law. When no longer needed, we securely delete or anonymize it.
We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. While we strive for maximum protection, no system is completely secure.
As we operate in both Kenya and Tanzania, your information may be transferred between the two countries. We ensure such transfers comply with applicable data protection laws.
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
Object to certain data processing activities
Requests can be sent to info@heritagegroup.co.ke.
We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, and continued use of the Services means you accept the changes.
If you have questions or concerns about this Privacy Policy, please contact us at:
Heritage Networks
Email: info@heritagegroup.co.ke
Phone: +254 796 230 626